Return Policy

Last updated: September 21, 2025

Due to the nature of our products — sold exclusively as presales and limited-quantity releases — all sales are considered final.

No Returns or Exchanges

We do not accept returns or exchanges for any reason, including but not limited to:

• Change of mind
• Ordering the wrong size, color, or quantity
• Buyer's remorse

We strongly encourage you to review all product details, specifications, and sizing information carefully before completing your purchase.

Defective Items

We stand behind the quality of everything we sell. If your item arrives damaged or defective, we will make it right.

To be eligible for a defect claim:

1. Contact us within 7 days of delivery at lauren@laurensletters.com
2. Include your order number and a clear photo or video of the defect
3. We will review your claim and respond within 2–3 business days

Approved defect claims will be resolved at our discretion via replacement, store credit, or refund — depending on availability.

Non-Eligible Claims

The following are not considered defects:

• Minor variations in color due to screen differences
• Natural material characteristics
• Damage caused by misuse or improper care

Questions?

Reach out to us at lauren@laurensletters.com — we're happy to help.